Returns & Exchanges
Preparing Your Return By Mail
To return a shipped item, please follow these steps:
Package Your Return
You may ship your item back to Texas Gold Connection at the following address:
Texas Gold Connection
Ref. Online Return
2824 Terrell Rd. Suite 106
Greenville, Texas 75402
Be sure to include all original packaging. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost.
Insure Your Package
Refer to your invoice. If the price of the item you're returning is listed as:
- Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total retail value of the contents, and request a return receipt for confirmation that your shipment has reached its destination.* (FedEx® and UPS® will not insure merchandise over $500.)
* Texas Gold Connection will not be responsible for loss or damage of return shipments.